Delivery Info

Delivery Responsibility Policy

At Primal Meat Co, we take great care in preparing and dispatching every order to ensure it leaves us in optimal condition. Please review the following policy to understand where our delivery responsibility begins and ends.

1. Transfer of Responsibility
Responsibility for your order transfers to the customer once the parcel has been handed over to the courier for delivery.

2. Tracking & Communication
Once your order has been dispatched, you will receive a text message the night before with your delivery window.
If you do not receive a text message, contact us as soon as possible so we can assist.

3. Courier Delays or Issues
Primal Meat Co is not responsible for delays, losses or damage that occur after the order is in the courier’s possession. This includes delays caused by courier operations, weather conditions or other unforeseen circumstances beyond our control. Please note couriers will NOT enter a property with a dog that is loose or not locked up.

4. Accuracy of Delivery Details
Customers are responsible for providing accurate and complete delivery information, including address and mobile phone number.
Primal Meat Co is not liable for failed deliveries, returned parcels or additional costs resulting from incorrect or incomplete details provided at checkout.

5. Missed Deliveries & Returned Orders
Due to the perishable nature of our products, we do not accept returns or offer refunds for any reason, including failed deliveries, unclaimed parcels or compromised orders.
Customers are responsible for ensuring someone is available to receive their order and for arranging re-delivery or alternative pick-up solutions promptly.

6. Delivery Availability
Please ensure someone is available to receive your order during the estimated delivery window to avoid spoilage, return or delivery failure.