Refund policy

We ship perishable items and for this reason we do not accept returns.

You can contact us with concerns about your order at hello@primalmeatco.com.au. 

If the nature of the problem is due to our processing or packaging of the product we will work with you to come to a reasonable solution.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept refunds on sale items or gift cards.

Exchanges
No exchanges sorry.